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Handling of Personal Information Obtained via the Web Site of Biotex™ Malaysia

Biotex™ Malaysia (hereinafter referred to as »Biotex«) respects the privacy of its customers. The web-site operated by Biotex upholds laws regarding the protection of personal information. We handle personal information with discretion, and operate our site on the basis of the policy stated below. This policy describes the handling of personal information on the Biotex web-site. It does not apply to domestic affiliated companies, overseas affiliated companies, and links from the Biotex homepage. We ask that you contact the company in question concerning the policies of affiliated companies and links.

I. Use of Personal Information

In principle, Biotex uses the personal information of customers to provide our goods, services and related information to customers or to improve our goods and services. In the event that a customer does not wish to receive information on our goods, services and related information, we will cease the provision of information upon request from the customer. The use of the personal information of customers obtained through this Web site for purposes other than the above, which are clearly stated in advance, shall not be other than for the stated purpose.

II. Non-disclosure to Third Parties

Biotex does not disclose or provide the personal information supplied by customers to any third parties, except in the circumstances stated below. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

(a) When the customer has given consent.
(b) When disclosure of information to a company affiliated with Biotex is required in order to respond properly to an inquiry.
(c) When disclosure of personal information is required by law, Biotex shall provide the information to the relevant government agencies only.

III. Alterations to Registered Information

When a customer requests the alteration, confirmation, correction or deletion of the personal information registered about the customer by the customer, Biotex shall use appropriate methods to make the alterations only after confirming that the request has been made either by the customer or by a party subcontracted by the customer.

IV. Security

Biotex shall take all reasonable and appropriate security measures for preventing illegal, outside access to personal information and the loss, destruction, alteration or leakage of personal information in order to ensure the secure management of the personal information of customers. Each division that handles personal information will also appoint an information manager and make all efforts to manage information in an appropriate manner as well as establishing regulations on the security of information and ensuring that all employees are aware of the regulations.

V. Changes to the Policy

Biotex will review and amend the abovementioned policy on the handling of the personal information of customers in accordance with relevant legislative amendments.